Why is it that some people successfully navigate demanding clients, unrealistic expectations, and emotionally charged situations with ease while others struggle and relationships suffer? The reality is, post-sale negotiations define whether your client sees you as a trusted partner with influence or a vendor.
In today’s podcast, we’ll discuss 3 tools every sales leader should use to accelerate building trust and connection with clients, even in the toughest of situations. It’s not hard, and the most successful leaders do these things every time.
By attending, you’ll learn:
- The subtle ways negotiation and influence show up after the sale closes
- How to build trust and connection with clients even when your answer to their need is ‘no’
- The trick to quickly de-escalating emotionally charged situations
ABOUT KELLY MOERTLE
Kelly Moertle, Executive Leadership and High-Performance Coach, is the founder and CEO of KCM Coaching. In her 1:1 coaching and custom workshops for clients, Kelly combines decades of business experience, sales, and customer success working for companies like SAP, Salesforce, and IBM, with training, certification, and expertise in Professional Coaching, Emotional Intelligence, Energy Leadership, and Team & Leadership Coaching.
Kelly works with individuals and teams on leading themselves first so that they can bring the best version of themselves into leading their teams, the business, and their clients. Kelly’s work is based on the belief that sustainable change, accelerated business results, and a thriving culture starts with the individual.