Loading Events
This event has passed.

Liane Davey

The Good Fight–How to Have Productive Conflict with Customers

Webinar, January 20


You were probably taught that the customer is always right, but are they?

Of course not.

Sometimes you need to disagree, diverge, or dispute something with a customer both to protect your organization and also to protect theirs.

What’s worth fighting for? How can you make the conflict constructive? What does it take to disagree with your customers and come out with the sale and a stronger relationship as a result?

Learn about the art and science of productive conflict from Liane Davey

By attending, you will:

  • Recognize the role of productive conflict and the costs of getting into conflict debt with customers
  • Learn how to listen more effectively to neutralize the majority of conflicts
  • Use the validation technique to have conflict as allies.


Liane Davey is the author of three books, including “The Good Fight: Use Productive Conflict to Get Your Team and Your Organization Back on Track and the New York Times Bestseller “You First: Inspire Your Team to Grow Up, Get Along, and Get Stuff Done.”

Known as the Water Cooler Psychologist, she is a regular contributor to the Harvard Business Review and frequently called on by media outlets for her expertise on leadership, team effectiveness, and productivity.

As the co-founder of 3COze Inc., she advises companies such as Amazon, TD Bank, Walmart, UNICEF, 3M, and SONY. Liane has a Ph.D. in Organizational Psychology.